Shipping Policy

Thank you for shopping with [STORE NAME]. Please review our shipping policy before placing your order.

Order Processing

Orders are usually processed within [1–3] business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, sales, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Destinations

We currently ship to the following destinations:

[LIST OF COUNTRIES OR REGIONS]

Please ensure that your delivery address is complete and accurate before confirming your order. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

[OPTIONAL: Free standard shipping is available on orders over €[AMOUNT].]

Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Estimated Delivery Times

Estimated delivery times after shipment are:

* France: [X–X business days]
* European Union: [X–X business days]
* International: [X–X business days]

These delivery times are estimates only and do not include order processing time.

Delays may occur due to customs procedures, carrier disruptions, weather conditions, periods of high demand, or other circumstances beyond our control.

Order Tracking

When tracking is available, you will receive a tracking number by email once your order has been shipped.

Please allow up to [48–72 hours] for the tracking information to become active.

If you have not received your tracking information within [X] business days after placing your order, please contact us at [CUSTOMER SERVICE EMAIL].

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, additional shipping costs may be charged before the order can be resent.

We cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Lost, Delayed, or Stolen Packages

If your order is significantly delayed, please contact us at [CUSTOMER SERVICE EMAIL] so that we can assist you.

A package is not considered lost until the carrier has completed its investigation or officially confirmed the loss.

[STORE NAME] is not responsible for packages marked as delivered by the carrier but reported as missing or stolen. However, we will assist you in contacting the carrier and opening an investigation when possible.

Damaged Packages

Please inspect your order as soon as it is delivered.

If your package or product arrives damaged, contact us within [48 HOURS / X DAYS] of delivery at [CUSTOMER SERVICE EMAIL]. Please include:

* Your order number
* A description of the issue
* Clear photographs or videos of the product
* Photographs of the external and internal packaging
* A photograph of the shipping label

Claims submitted without sufficient evidence may not be accepted.

Separate Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or the location of our fulfilment centres.

You may therefore receive multiple packages and tracking numbers. No additional shipping costs will be charged unless otherwise stated.

Pre-Orders

Products marked as pre-orders will be shipped according to the estimated dispatch date shown on the relevant product page.

If your order contains both in-stock and pre-order products, the items may be shipped together once all products are available or sent separately.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We cannot guarantee that changes or cancellations will be possible once the order has entered processing or has been shipped.

Returns

Shipping-related matters are governed by this Shipping Policy. Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, available here:

[LINK TO RETURN AND REFUND POLICY]

Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: [CUSTOMER SERVICE EMAIL]
Store name: [STORE NAME]
Business address: [BUSINESS ADDRESS]

Last updated: [DATE]